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Returns made easy

For purchased or rental books returned for a refund

Our goal is to minimize your textbook costs and provide you with the best online shopping experience possible. That's why our return process is easy and straightforward.


PLEASE NOTE: Refused shipments or returned packages can take several weeks to reach our warehouse. Once your return has been received and processed, we will issue credit back to the credit card or voucher certificate you used to place your order. Please allow four weeks for final credit to post to your account.

Standard Return Policy

Purchased items can be returned to us for a full refund in the amount of the merchandise price paid less a 10% restocking fee, so long as the following conditions are met:

  • Item was not purchased on our marketplace.
  • Item returned within days of your order confirmation.
  • Item was not sold as "Non-returnable".
  • If the item is "consumable", for example a one-time-use access code, it has not been opened or used.

Use the field below to pull up return instructions specific to your order:

Please login if you would like to access return information specific to your orders

All retail books in your order were sold as NON-RETURNABLE. This status was noted during the checkout process and on your order confirmation page.
Important: You may not return NON-RETURNABLE items to TextbookX.com.

You can try to sell your unneeded books on our marketplace. Click here for details.

Your order contains at least one item that was sold as NON-RETURNABLE. This status was noted during the checkout process and on your order confirmation page.
Important: You may not return NON-RETURNABLE items to TextbookX.com.

You can try to sell your unneeded books on our marketplace. Click here for details.

We were unable to locate your order to provide specific return instructions. Please see your packing list for more information on how to return your order, or contact customer service.

The return privileges for this order have expired; books on this order can no longer be returned to TextbookX.com.

You can try to sell your unneeded books on our marketplace. Click here for details.

Your order contains at least one marketplace book (from a private seller) and at least one retail book (from our own warehouses). Note that the return procedures are different for these items.

To initiate a marketplace return, you must first contact your seller. Please, do not return marketplace items to us, as you will not be refunded for them and the books will be returned to you at your own cost.

To return a retail item to us, make sure that your order meets the above requirements, and then send to us using the label included below.

To return a retail item to us, make sure that your order meets the above requirements, and then send to us using the label included below.

Your order contains only marketplace books, which were purchased from private sellers.
Important: You may not return marketplace items to TextbookX.com.

To initiate a marketplace return, you must first contact your seller.

Return Procedure

  1. Print this page.
  2. Fill in the relevant information on the return form.
  3. Cut the Return Address label from the bottom of this page.
  4. Pack your returnable items into a sturdy carton and be sure to include the following items:
    • The Return Form
    • The Packing List
    • Any special notes to us.
  5. Seal the package and attach the Return Address Label to the package.
  6. Ship via United States post Office Media Mail (formerly parcel Post)

Specifics:

  • Books or audiovisual media must be returned in their original condition; items ordered as "new" must be returned with no markings or other damage. Any software media that may be included in the book must also be intact. Movies and games may not be returned once the shrink-wrap or packaging seal is broken, unless the product is found to be defective.
  • The shipping fee paid by the customer at the time of purchase will be refunded only if the return is due to our error (i.e., we sent you damaged items or the wrong items).
  • We will notify you via email of your refund once we have received and processed the returned item. Your refund will be in the same form of payment originally used for purchase. This process usually takes about 10-14 business days.
  • Items that are returned more than days after order confirmation will be subject to an additional restocking fee at the discretion of Akademos.

* Certain items are sold as non-returnable items for a variety of reasons. We are unable to offer refunds on such items. You will be made aware of the non-returnable status of such an item at the time of purchase.

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For rented books being returned at the end of the rental period

By the last day of your rental period, you must either extend your rental or mail your rental book back. To mail the book back:

  1. Log in and go to your Purchases page, then click on the Rental Control Panel link for your rental book you want to return. Here you will find option to print both shipping label and packaging slip.
  2. Print your FREE shipping label and packing slip.
  3. Put all of your rental books and the packing slip in one box, tape the box shut and then tape the shipping label onto the outside of the box. If you rented more than one book, you can still put all of the books in one box, just include all of the packing slips in the box too.
  4. Drop off the box at any UPS shipping location by the last day of your rental period and THAT'S IT!

Ebook refund policy

eBooks are refundable under certain circumstances:

  1. You purchased your subscription to this eBook no more than 2 weeks ago.
  2. You have not viewed or printed any more than 10% of the text.

Pearson E-Books are non refundable once they have been redeemed.